The PMS Data Gatekeeping Scandal in Dentistry

Episode 25

Jake Larsen and Clint Berry, Co-Founders of Kolla, exposed the dental industry's data hostage crisis: While Google made Gmail free to capture YOUR data and built an empire worth hundreds of billions, dental practice management systems are charging YOU to access YOUR OWN patient data - and in the age of AI, it's getting worse.
Key Revelations:
  • Formerly open-source systems now charge third-parties for write access after closing their code

  • On-premise PMS providers actively lock doctors out of databases on hardware THEY OWN

  • Cloud-based systems charge up to $100/month PER LOCATION just to access your own data via API

  • PMS providers set arbitrary API prices with "no relation to actual costs" - it's pure profit extraction, not cost recovery

The Data Gatekeeping Scandal
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"I'm afraid of my financial statements every month. I fear the worst. How can I overcome this?"

Ken's answer: You have Financial Disassociation - a diagnosable condition where you either avoid financials completely or obsess destructively. The cure? Force yourself into structured monthly/weekly reviews with a financial teammate. Create the pattern, follow the pattern, and the fear dissolves. This especially hits doctors transitioning from chairside clinician to practice leader.

The "Ask Ken" Question:
Top 3 Episodes Of The Dental Truth Project. Listen Now!

The dirty secret? Some PMS providers are locking down data not because of costs, but because they've found a "clear path to revenue" by holding practices hostage.

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