Your Patients Feel It When Your Team Is Stressed
Episode 59
Key Revelations:
Investing in leadership can influence the team, patient experience, and practice performance. Without leadership skills, the dentist can become the bottleneck for the entire practice.
A better patient experience can translate into fewer no-shows, higher productivity, and improved profitability.
Dental teams aren't just managing clinical work—they're also dealing with patient anxiety, business pressures, and leadership demands.
Recognizing early signs of exhaustion and setting boundaries can help prevent stress from becoming chronic.
Your Practice Has a Leadership Problem, Not Just a Production Problem
Doug Fettig of TopCard Payment Solutions and Catherine Fettig of Dental Dollars & Sense, reveal a dental truth many practice owners overlook: the health of your practice may depend just as much on how you lead and care for your team as it does on the dentistry you provide. Doug, a CPA and leadership speaker, and Catherine, a master’s-prepared nurse focused on wellness, patient anxiety, and team well-being, unpack what happens when dentists are expected to be clinicians, CEOs, and leaders—without ever receiving formal leadership training.
"When is the right time for a dental practice to consider a Fractional CFO?"
💡 The “Ask Ken” Question:
Ken's answer: If you're running one, two, or even three practices, you may not need a Fractional CFO yet. But once you're reaching five or six practices—or you're growing rapidly and opening several new locations—financial leadership can become increasingly valuable in helping you navigate that growth.
AVAILABLE ON
(E.22) The DSO Leaders' Imposter Syndrome Epidemic - Thomas Passalacqua, Ascend Professional Pathways, LLC
(E.15) We Pulled Insurance Duty From Our Front Desk - Revenue Jumped 30% - Francesca Pregano, Smile Makers Dental Center
(E.29) The Business Skills Every Dentist Needs (But Was Never Taught) - Dr. Rehan Shahid, Practice Success Academy
Top 3 Episodes Of The Dental Truth Project. Listen Now!
From anxious patients and team stress to burnout, mindset, and profitability, this conversation explores the hidden connections between your team’s experience, your patients’ experience, and your practice’s financial performance.
Resources:
'Roll the Equity - How Smart Dental Founders Sell Their DSO'
Learn how sophisticated dental founders navigate a DSO sale
Selling your DSO is one of the most consequential decisions of your career. Roll the Equity: How Smart Dental Founders Sell Their DSOs is the playbook for founders who want to approach private equity transactions with clarity — not guesswork.
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