Francesca Pregano's 30% Growth Formula: Remove Insurance Drama From Your Front Desk + AI-Powered "Wheel of Retention"

Key Revelations:

• Created remote RCM team to handle ALL financial conversations outside the practice, tracks Day Sales Outstanding and audits the entire revenue cycle

• Training front desk staff to explain complex insurance processing was impossible with high turnover. Front office now focuses solely on: collecting patient data, creating happiness, and guiding patients through the visit

• Insurance companies' post-rollup data disasters were destroying collections, patients don't care whose fault billing errors are - they just leave

The Wheel of Retention That Doubled Profitability

AVAILABLE ON

"When is it the right time to hire a Fractional CFO?"

Ken's answer: It depends on your trajectory, not just your size. Planning to grow from 1 to 3-6 practices? Get a fractional CFO NOW - rapid growth needs serious financial guidance to avoid expensive mistakes. Growing slower? You can wait, but by 5-10 locations, you NEED a financial heavy hitter making sure everything runs smoothly.

Francesca's insight about Fractional CFO: She spent years in operations before realizing she didn't truly understand it until she mastered finance. Working alongside a CFO taught her to read P&L statements and understand profitability drivers. Without the finance piece, you're just looking at numbers without knowing WHY they matter - especially dangerous before you start to scale.

The "Ask Ken" Question:

Francesca Pregano, COO with 19 years in dental, discovered the real reason multi-location practices bleed patients: It's not bad dentistry - it's front desk staff drowning in insurance conversations they can't win. Her radical solution? Strip all financial chaos out of the office entirely and give the team one job: make patients feel welcome and collect the right data.

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