Your Dental Tech Isn't Broken. Your Implementation Is.
Episode 55
Key Revelations:
The dental industry may have better technology than ever—but lacks the implementation infrastructure to use it effectively.
The biggest hidden cost may be something you can't put on a software invoice: your team's goodwill toward change.
Before buying something new, have you fully diagnosed what is broken—and whether you're already underusing tools you own?
Vendors that enter dentistry with humility, listen to customers, and adapt to feedback may have a better chance of finding true product-market fit.
The Hidden Reason Your Tech Investments Keep Failing
Dave Salciccioli, co-founder of Relay and a dental technology veteran, pulls back the curtain on one of dentistry’s biggest—and most overlooked—problems: the technology isn’t necessarily the problem. How the industry buys, implements, and adopts it is.
“My AP process feels like a disaster. What can I do to get it working?”
💡 The “Ask Dallin” Question:
DSOs have access to better technology than ever before, from AI to emerging SaaS solutions. Yet many DSOs are struggling to turn those tools into real operational results. Failed implementations, overlapping software, ballooning costs, disconnected systems, and exhausted teams are creating an expensive gap between buying technology and actually making it work.
Dallin's advice? Start by creating one centralized place for every invoice, establish appropriate vendor payment terms, batch approvals instead of chasing them individually, and build controls so one person can't create, approve, and pay fraudulent invoices.
It's not about finding a quick “tip or trick.” A strong AP process requires structure, discipline, and proper controls—and it can have a major impact on the health of your finance operation.
AVAILABLE ON
(E35) The Hard Truth About AI Vendors in Dentistry - Randa Seif, CaliDental
(E30) "Can't You Just Do It?" — The Question Every Dentist Needs to Be Ready For - Dr. Jan Bublik, Bublik Dental Implant and Surgical Center
(E16) Will AI allow me to fire my RCM team? - Jonas & Luis, Kaylie.ai
Top 3 Episodes Of The Dental Truth Project. Listen Now!
'Roll the Equity - How Smart Dental Founders Sell Their DSO'
Learn how sophisticated dental founders navigate a DSO sale
Selling your DSO is one of the most consequential decisions of your career. Roll the Equity: How Smart Dental Founders Sell Their DSOs is the playbook for founders who want to approach private equity transactions with clarity — not guesswork.
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AccruDent is a leading provider of innovative financial solutions, dedicated to empowering businesses with the tools and insights needed to drive growth and efficiency.