Bonnie Thompson, COO of Forest Family Dentistry and 37-year dental industry veteran, delivers an uncomfortable truth that no AI vendor wants you to hear: the biggest crisis in dentistry isn't technology — it's that leaders have forgotten how to lead people.

While inboxes overflow with AI pitches promising to "fix" your practice, Bonnie exposes why practices keep burning through staff, why change management keeps failing, and why blaming "nobody wants to work anymore" is the laziest — and most dangerous — thing a dental leader can say.

Key Revelations:

• Employees don't quit companies — they quit leaders who roll out changes without buy-in or training

• Managing a Gen Z team member looks nothing like managing a Gen X or Boomer — and most leaders have no idea what to do differently

• Turnover isn't a "them" problem. If your team keeps leaving, the first question a real leader asks is: what could I have done better?

• The difference between ego and insecurity — and why confusing the two is costing you your best people

The People Problem No Software Can Solve

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"Why does my profitability change so much each month on my financial statements?"

Dallin's answer: In dentistry, revenue and expenses almost never land in the same month. You might be paid before or after the work is done, and supplies and payroll hit before the production does. That mismatch is why your P&L looks like a roller coaster — and why what you think is a profitability problem might just be a timing problem. (Ask us about accrual accounting if you want the real fix.)

The "Ask Dallin" Question:

Top 3 Episodes Of The Dental Truth Project. Listen Now!

• (E.3) How Associate Mismanagement Is Bankrupting Dental Groups - Eric Roman, Dental Associate Growth

• (E.9) Dentist vs. Dentist - What I know, You Know! - Josey Sewell, Dental Associate Growth

• (E.16) Will AI allow me to fire my RCM team? - Jonas & Luis, Kaylie.ai

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